Additional Legal Rights for Consumers
For consumers, who are covered by consumer protection laws or regulations in their country of purchase or, if different, their country of residence, the benefits conferred by Pulman Air's Limited Warranty are in addition to all rights and remedies conveyed by such consumer protection laws and regulations, including but not limited to these additional rights.
Pulman Air's Limited Warranty does not apply to products that are not Pulman Air-branded, even if packaged or sold with Pulman Air products. Non-Pulman Air branded omay have the benefit of a manufacturer's warranty provided by the product manufacturer. Please see your product box and literature for details.
Please refer to your owner's manual to verify the terms and conditions of your warranty. If you have any questions, please contact our staff for clarification.
Failure to register your product will not diminish your warranty rights. Please keep your proof of purchase.
Obtaining warranty service
In the event of a malfunction or failure of your Pulman Air purifier, please contact your Pulman Air directly for further assistance. You can reach our Customer Experience Department by phone Monday-Friday from 8am-5pm CST at: NUMBER or by email at: info@PulmanAir.com. Your limited warranty remains in effect only if your Pulman Air purifier:
Is operated in accordance with the instructions provided.
Has had its filter maintained with original Pulman Air Filter cleaning process according to the manufacturer recommended filter sanitation schedule listed in the Pulman Air User Manual.
Is connected to a proper power supply (see voltage label on machine).
Shows no evidence of tampering, mishandling, neglect, accidental damage, modification, and/or repair done by anyone other than authorized Pulman Air service personnel. Modifications or alterations made to the voltage of unit will void the warranty.
Your warranty registration has been completed online or through the mail.
Has not left the continental US or Canada. Once a unit has left the country, the warranty is void.
Warranties are non-transferable.
Pulman Air purifiers
Pulman Air warrants that your Pulman Air purifier will be free from defects in material or workmanship for one (1) year from the date of purchase provided that you have replaced the filters with genuine Pulman Air replacement filters according to the manufacturer recommended filter replacement schedule listed in the Pulman Air User Manual. Within one (1) year from the date of purchase (with valid proof of purchase), if a defect exists, Pulman Air will exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product at no charge and will cover any shipping charges. If defect exists in a unit registered for extended warranty within five (5) years from the date of purchase (with valid proof of purchase), Pulman Air will exchange the product with a refurbished product that is functionally equivalent to the original product at no charge and will cover any shipping charges. Beyond one (1) year from the date of purchase without unit registration, if a defect exists, repair services are available and customer will be responsible for shipping charges. The Limited Warranty covers normal use only and does not cover replacement filters. Pulman Air Limited Warranty is non-transferable.